Frequently Asked Questions
What is Clipping Path?
To erase/hide the background of an image the main thing used are clipping paths. It also used to change an image into any shapes and it makes the masked portions transparent or to any color background by requirements.
Can I apply for trial work?
Of Course, You can send free trial from our Free Trial Form on our Website (clippingpathzone.com). You also can use E-mail, FTP or any other option.
How do I send and receive my images?
We have tried our best to setup an easy and flexible upload/ download method. So, you can send and receive your images in three different ways.
FTP account: If you are familiar with FTP, just send a request for an FTP account and we will create it for you within an hour. You can also use your own FTP account if you have any. In such case simply let us know your login details and we will collect your images automatically, whatever the balk size are because We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So, you can upload any amount of file/ file size you want.
When a large number of files are to be uploaded, FTP server is the ultimate choice. When the client applies for FTP account information, Clipping Path Zone (CPZ) will e-mail the FTP User Name, Password and other related information. This information is personalized, highly confidential and will be shared between the client and the Clipping Path Zone (CPZ) staffs only. Thereafter, the filezilla is downloaded for Windows user, or Fetch Soft works when MAC is used, and then the FTP address, password, and username are entered that are provided in the email.
Email: You can also send your images by email if it is only a few and within your email attachment allowance limit (usually 10MB).
Others: Dropbox , YouSendIt
Even by sending DVD via DHL/FEDEX etc.
What file type can I send you?
We accept any type of file. It could be JPG, TIFF, PSD or EPS even RAW/NEF Pictures, we recommend that you should send JPG file if it is okay with your end requirement, but of course this is entirely up to you.
What format will the completed files be?
It depends on your requirement. We provide any kind of format you ask.
Will you use my images for commercial purposes?
Absolutely not in any situation.
How do you decide Image complexity for pricing?
Total working time what an expert hand requires to complete the whole work.
What about pricing?
Pricing is depends on Image/Design complexity and amount. We offer Discount/Flat rate for bulk orders. For emergency delivery Price is a little bit high
What are special facilities for Regular Clients?
We try our best to serve our regular Clients. We offer Flat rate, Fixed and tight TAT, Bank transfer facility.
What is your turnaround time?
Turnaround time depends on the complexity level of your images and the quantity. We let you know the turnaround time along with the quotation once we receive your images. Generally we provide 24 Hours TAT. Please let us know whichever TAT you need. Here is our basic turnaround time: 6 hours, 12 hours, 24 hours, 48 hours and 72 hours.
How do you provide that low cost services?
Working from low labor cost region Bangladesh, where we consist a group of highly skilled designer professionals, we are able to offer that much lower cost than our competitors. Our professionals can also work very fast while still maintaining the top quality possible
How do you guarantee 100% accuracy on your work?
All the design professionals at Clipping Path Zone (CPZ) are specially trained and they are working on the same field for several years. Moreover, we check all images more than two times before sending to the client.
We never use an automated tool such as Magic Wand which may be able to remove background very quickly but we feel that perfect quality background removal is only possible by using the Pen Tool in Photoshop.
What is your payment term?
You don't need to pay before your job is finished. You pay once you receive the completed images and are happy with the quality.
How do I pay you?
Once a batch of work is completed, we send you an invoice (if needed). We accept payment through PayPal so you can pay with your PayPal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You can also transfer money to our bank account
Can I pay monthly for your service?
Yes, if you send us regular work, we don't ask you to pay on every job, instead you can pay monthly. In that case we maintain just one invoice with all the different job details. Each time you place an order, we make an entry to the invoice with all its details including date, batch number, quantity, job description, price etc. So when you make a payment, you can take a look at the invoice to see weather everything is okay. In this case we prefer bank account.
What happens if I find problem with any completed image?
At Clipping Path Zone (CPZ), we deal with your images very carefully with highly skilled design professionals and we do not expect this to happen again. However, in the unfortunate event just drop us an email and we will take that very seriously to redo as soon as possible. Obviously redo a job is absolutely FREE...!!